Success Story
Improving FSA and HSA Understanding for a School District WorkforceA large school district in Louisiana experienced recurring issues during open enrollment, with employees enrolling in incompatible benefit plans, particularly flexible spending accounts (FSA) and health savings accounts (HSA).
Clearer FSA and HSA understanding
More accurate benefit elections
Targeted employee outreach
Smoother open enrollment
The Challenge
The root cause of the errors the district faced was confusion regarding FSA and HSA compatibility rules, especially related to the employer’s FSA grace period. Employees did not fully understand how these plans interacted, leading to incorrect elections, administrative rework, and the potential for financial impact for participants.
Confusion regarding FSA and HSA Compatibility rules
Employee confusion over plan design
Election errors and increased administrative burden
The employer needed a way to proactively educate employees and reduce these recurring errors during open enrollment.
Our Solution
To reduce incompatible elections, EBC focused on clear education, proactive outreach, and stronger support during open enrollment:
Developed clear, easy-to-understand communications explaining FSA grace periods and HSA eligibility
Identified at-risk employees through customized reporting and enabled targeted outreach to prevent incompatible elections
Provided hands-on support during open enrollment meetings to help employer contacts confidently guide employees
As a result, employees received clear, timely guidance and were better equipped to make informed benefit decisions.
The Result
The district saw a significant improvement in both employee understanding and enrollment outcomes:
Drastically reduced FSA/HSA compatibility errors and related administrative corrections
Improved employee confidence in benefit selections
Strengthened the employer’s ability to guide employees effectively during open enrollment
By combining targeted education, actionable insights, and hands-on support, EBC helped the employer create a more informed enrollment experience, resulting in better decisions and smoother administration.
Make Benefits Easier to Understand
Help your employees make confident decisions during enrollment with clear communication and hands-on support.