IIAS systems automatically verify eligible Benny™ transactions when you use your card. Many retailers and providers have adopted these systems, so using Benny™ at these locations means participants don’t have to submit a receipt – or other documentation – to substantiate their eligible expenses.
If an expense cannot be verified, a Receipt Request Letter is emailed to the participant requesting documentation for the expense.
A list of retailers that have these inventory systems is available here.
Automatic verification of eligible expenses also occurs when participants use the card to pay for an office or prescription co-payment and the amount matches the co-payment amount or a multiple of the amount the employer has filed with us.
If a Benny™ expense needs documentation, participants receive an email, called a Receipt Request Letter. They can take a photo of their documentation and attach it using their mobile device’s camera using My Mobile Account Assistant, scan and attach it from their computer’s desktop using My Account Assistant or print it and mail it to us.
Expense documentation must include:
Cancelled checks, credit card statements or previous balance statements cannot be used as expense documentation. Benny™ expense receipts should not be submitted with a Claim Form. Do not send in documentation unless you receive the Receipt Request Letter.
Participants can manage Benny™ expenses and attach documentation on-the-go using an Android or Apple smartphone or tablet. Participants can take a photo of their documentation using the mobile device’s camera or attach an image from the device's photo library. From the desktop, My Account Assistant let's participants manage their Benny™ expenses and attach documentation.
Participants should save their card, even after the BESTflex Plan Health Care FSA or EBC HRA funds are depleted or the plan year ends. New Benny™ Benefits Cards are automatically reissued 30 days prior to the card expiration date.
How to Approve a Sale (1:52)
What happens if an expense is not approved? Learn how to substantiate an expense.
Use this list to find out which merchants use IIAS
Download the List of IIAS Retailers