BESTflex Plan with the Benefits Card

father and son using tablet and fsa flexible spending account benefits card

Your Benefits Card gives you easy access to your Health Care flexible spending account (FSA) funds when you need them.

Getting Your Card

A card is mailed to you when you enroll in the BESTflex Plan Health Care FSA. You will receive an email from us when it’s on the way to you. Once you receive it in the mail, simply use it to activate it.

You can request up to four additional cards for others covered by your plan at no cost to you through your online account.

Making Purchases

Use your Benefits Card to pay for eligible expenses at a variety of retailers. Many retailers are able to automatically verify your purchase is eligible at the register (or during online checkout). If your purchase is automatically verified, you're all set!

Please note your card may be declined if you try to use it to pay for an ineligible expense.

Documentation Requests

If your purchase isn't automatically verified, we notify you via email that you need to submit documentation. This email includes the transaction date and amount.

Your purchase documentation needs to include an itemized statement of charges from the provider or an Explanation of Benefits (EOB) from your insurance carrier. It must include:

  • Date(s) the items or service were provided
  • Description of the items or service
  • Name of the provider or merchant
  • Dollar amount of the expense

The quickest and most secure way to submit documentation is online or via our mobile app. Before you start, make sure your purchase documentation is saved on your computer or device and ready to upload.

Online Account: Log into your online account. If you need to submit documentation, you see a notification that you need to submit documentation for a Benefits Card purchase. Follow the on-screen prompts to upload.

Mobile App: Log into our mobile app for Apple or Android. Select the Benefits Card transaction that requires documentation, and follow the on-screen prompts.

Benefits Card Pro Tips

  • Save all expense documentation for your Benefits Card transactions. This way, you're covered if you receive a documentation request, and you're also prepared in the event of a tax audit.
  • Make sure you're using your card for eligible expenses.
  • Remember, we'll let you know if we need you to submit documentation. Don't submit anything unless we request documentation from you.

Using Your Benefits Card in a New Plan Year

Your Benefits Card pays for eligible expenses with dollars from the current plan year. So it's important for you to know when your plan year ends and a new one begins. Learn more about using your Benefits Card in a new plan year.

Report a Card Lost or Stolen

If your card is lost or stolen, contact us by phone or email right away. We'll help you cancel the current card and get a new one sent to you.

BESTflex Plan

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