My Account Assistant Help

Mobile Devices - Online Claims

Submitting Claims Online

Submitting claims electronically is pretty easy. Participants submit claims and attach their receipts for fast reimbursement for eligible BESTflex Plan or EBC HRA expenses.


Participants simply log into their accounts at, open the menu and click “Submit a New Claim.”

Smart: When participants submit claims online, we check that their dates are valid. For instance, if they enter a service date that's outside of their current plan year, it’s flagged and they can correct it on the spot.

Simple: Filing a claim online is as simple as one, two, three.

  1. Complete the short web form and upload the scanned documentation
  2. Review the entered information for accuracy
  3. Print confirmation of the claim

Secure: When participants file a claim online, their information goes directly to our administration system using a secure connection.

...and Mobile!

My Mobile Account Assistant lets participants access the best features of My Account Assistant, including viewing account balances, filing claims, attaching receipts and viewing recent payments, using their smart phone.

Isn’t it time to submit claims and receipts the easy way?

Filing Claims Online Flyer

Use this flyer to learn how easy it is to file a claim using My Account Assistant.

Download Filing Claims Online Flyer

Mobile App Quickstart Guide

Here's how to file claims and more using your mobile device and My Mobile Account Assistant.

Download the Mobile App Quickstart Guide

This page contains affiliate links. Learn more.