My Mobile Account Assistant Help

COBRASecure Help

Smart, Simple, Secure and Mobile.

My Mobile Account Assistant lets you access the best features of My Account Assistant, the participant's account portal.

We make filing claims easy

It doesn’t get any simpler than this. Scan and submit a receipt for any eligible medical, health care or dependent care expense at the pharmacy or at your health care provider using your Android or Apple mobile device.

Complete a simple form, upload your receipt using your smartphone or tablet’s camera and tap “Submit.” You'll receive email notification when we receive your claim, too!

Smart, Simple, Secure and Mobile!

If you use the Benefits Card, My Mobile Account Assistant lets you manage card transactions using your Android or Apple mobile device.

If a Benefits Card transaction needs documentation, you'll receive an email. You can take a photo of your documentation using the mobile device’s camera or attach documentation saved to your photo library and a simple click submits it to us.

There’s more to Mobile than just filing claims

You can review your current Account Balances at any time, whether you elect the BESTflex Plan Health Care or Dependent Care FSAs, Limited Health Care FSA or an EBC HRA. You can view your current balances for any of your FSAs, coverage types or expenses.

Your Payment History is available for viewing, too!

Features in detail

  • Automatically displays your plans
  • View Account Summary, Payment History and Benefits Card Transaction History
  • Lists of providers saved for each plan
  • Enter and save new providers
  • Identifies Benefits Card transactions requiring documentation or repayment

Additional features are based on your plan design and can include:

  • Filing a claim, attaching receipts using your smart phone camera or choosing receipts from photo library
  • Attach Benefits Card documentation using your smart phone camera or choosing receipts from photo library
  • Email receipt confirmation of filed claim
  • Email notification when claim is processed with link to Claims History
  • Email notification when a Benefits Card transaction needs documentation
  • Prevention of inaccurate claim filing dates:
  • For service claims dated outside of plan year
  • For future dated claims against Health Care Flexible Spending Accounts (FSAs) or the EBC HRA
  • For the Health Care FSA or the EBC HRA service claims dated after termination date
  • Claim filing for future dates of service for dependent care and orthodontic expenses