Scan. Swipe. Send.


Reimbursements are a snap!

After you submit a claim electronically, you'll wonder how you ever got by with paper claims. Securely scan & send documentation electronically using an online web browser, or using your mobile device. BESTflex and EBC HRA participants can easily make claims and attach documentation for fast reimbursement of eligible expenses.


How can I get reimbursed fast?

Online — Click My Account Assistant

  1. Log in to your account at www.ebcflex.com.
    Open the Menu, click “Submit a New Claim.”
  2. Complete the short form and upload your scanned documentation.
  3. Print confirmation.

You will receive an email confirmation of the claim, when the claim is processed, and when the payment is processed!


Mobile app with smartphone or tabletMy Mobile Account Assistant

  1. Download the app on your Android or Apple device.
  2. Log in to your account (or create a new account).
  3. Fill out the simple claim form and attach documentation from your device's camera or photo library.

You will receive an email confirmation of the claim, when the claim is processed, and when the payment is processed!


What do I need?

When submitting documentation, be sure to include the following information:

  • Date of sale
  • Provider of health care services
  • Service performed
  • Amount of claim

Smart & Worry-Free

When you submit claims online, we verify the dates are valid. For instance, if you enter a service date that's outside of the current plan year, it is flagged for correction on the spot.


Secure

Unlike using fax or email, your information goes directly to our administration system using a secure connection. You may access claims and payment history at any time — including Benefits Card transactions.


Real-Time Account Info

In addition, you may check account balances and view recent payments within My Account Assistant.


Step-by-Step Instructions

Submit a Claim Online
Submit a Claim using our Mobile App (My Mobile Account Assistant)



Go ahead, give that old fax machine a rest.
We make reimbursements easy.