Benefits Card Help

How to use the Benefits Card.

Use your Benefits Card to pay for eligible expenses at retailers and service providers and the payment is made with funds directly from your plan balance instead of tying up your cash while you wait for reimbursement.

The Benefits Card works with your BESTflex℠ Health Care FSA, the EBC HRA℠, or SimplyHSA, as determined by your employer’s benefit plan.

Documentation Requests

If a Benefits Card payment requires purchase documentation to show it was an eligible expense, you’ll receive an email called a Documentation Request. Please send purchase documentation only if you receive a Documentation Request email, because sending unrequested documentation may cause duplicate records and slow processing.

What to Send

Purchase documentation must include:

  • Date(s) of Service
  • Type of expense
  • Amount of the expense incurred
  • Name of Service Provider

Cancelled checks, credit card statements, or previous balance statements cannot be accepted as purchase documentation.

The purchase documentation needs to be matched up with the existing Benefits Card transaction. If you submit your documentation electronically, this will happen automatically. 

When you use your Benefits Card, do not submit your purchase documentation with a reimbursement Claim Form, as this may cause duplicate records and slow processing.

Send Online or Mobile

To submit your purchase documentation electronically, you can take a photo of your paperwork and submit it using My Mobile Account Assistant or scan it and submit it from your desktop computer using My Account Assistant

Electronic Expense Validation

In some cases, eligible expenses are automatically validated and do not require purchase documentation. These instances include:

  • Purchases made at vendors and retailers who use the Inventory Information Approval System (IIAS).
  • Payments made at an office or for a prescription co-payment amount that matches information your employer has filed with us as a covered expense.
Inventory Information Approval Systems (IIAS)

IIAS systems automatically verify eligible Benefits Card transactions at the point of sale. Many retailers and providers have adopted these systems, so using the card at these locations means you don’t have to submit a receipt – or other documentation – to substantiate your eligible expenses.

View a list of retailers that have these inventory systems

Save your card

When your plan year ends or your funds are depleted, save your card! The card will automatically be linked to funds from your next plan year or contribution. A new Benefits Card is automatically reissued 30 days prior to the card expiration date.

Compliance Services

Benefits Card Videos

Use to Activate (0:25)

Information about activating your new Employee Benefits Corporation Benefits Card.

Request a secondary Benefits Card? (0:55)

How to request a secondary Employee Benefits Corporation Benefits Card.

List of Retailers with IIAS

Use this list to find out which merchants use IIAS

Download the List of IIAS Retailers

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