Regardless of the type of benefits your organization uses, Employee Benefits Corporation offers some standard services and conveniences to make it easy to manage. These are things you'll not only want to know as you get started with Employee Benefits Corporation, but through the life of your benefits.
Contacting Employer Services
When you implement your plan, we assign you to a dedicated Client Liaison, who provides account information and assistance. All of our Client Liaisons have a direct phone number and email address for quick contact.
You can always find your Client Liaison's name and contact information on the employer web portal - My Account Administrator - your invoices and reports, and more.
Using online support
Our website’s Support section answers many of the questions employers frequently ask us. If a question arises and you’d like to save yourself a phone call, you can always
browse the "I'm an employer" section of the Resource section to find the information you need.
Reviewing your account online
My Account Administrator is your employer account management portal. It lets you monitor your account, review invoices and payments, download forms and materials, enroll and remove BESTflex Plan and EBC HRA participants, generate reports and more.
Logging into My Account Administrator
You should have already received your log-in information, but you can always contact your Client Liaison to receive your user name or password.
Click the "Employer log-in" link and enter your log-in information to get started.
Areas of interest in My Account Administrator
When you're getting started with Employee Benefits Corporation, a few sections of My Account Administrator are particularly useful.
Forms & Reports:
Click the "Forms & Reports" link in the menu to view materials for your plan. You can download flyers, brochures and legal documents for you and your participants. We also offer comprehensive, searchable Answer Books that provide detailed information about your plan and our website.
Invoicing & Payments:
Click the "Invoicing & Payments" link in the menu to view a history of your invoices, including administration invoices and funding requests for claim reimbursements.
After your plan begins, you can enroll and remove participants online, using Participant Manager. Just click the "Participant Manager" link in the menu.
You can securely upload files to us using the upload tool on the main Account Overview page.
You can also review your plan design in the Plan & Features section. It's important that you understand the details of your plan as it gets started, so don't hesitate to contact your Client Liaison or use My Account Administrator if you have questions.