Start Here: Employers and HR Professionals


Account Information

Answers to Frequently Asked Questions.

Q

How do I log in to my account?

A

From the Employee Benefits Corporation home page at www.ebcflex.com, select Employer Log-in and provide your user name and password.

Q

Who is my Client Service Consultant?

A

Every employer account at Employee Benefits Corporation is supported by a Client Service Consultant. Your Client Service Consultant is the primary contact for employers and brokers. Participants should call our dedicated Participant Services Team at 800.346.2126. To determine who your Client Service Consultant is, log into your account and your Client Service Consultant’s name and their contact information will display at the top of the Account Overview page. You may also call 800.346.2126 and our Receptionist will assist in connecting you to your Client Service Consultant.

Q

How do I send secure information to Employee Benefits Corporation?

A

Due to HITECH regulations it is more important than ever to send Protected Health Information (PHI) via secure channel. A secure file uploader is available from the menu in My Account Administrator for you to send your participant’s PHI to Employee Benefits Corporation.

Q

What is Zix Mail?

A

The HITECH regulations require any outgoing emails that contain PHI to be encrypted. Employee Benefits Corporation uses Zixmail to encrypt emails. Upon receipt of the first encrypted email you receive from Employee Benefits Corporation, you will be asked to create a password. You will need to enter this password to access all encrypted emails from Employee Benefits Corporation. Your password is not available to anyone at Employee Benefits Corporation and therefore it is important to store it somewhere accessible should you forget it.

Q

Who are authorized PHI Users on my account?

A

Only contacts authorized as PHI users on your account have access to your organization’s online account. Due to the PHI that authorized contacts have access to, it is important to periodically review and update the contacts on your account. To add or remove contacts, please complete the Update Contacts Form and return it to your Client Service Consultant.

Q

How do I change the financial account information on my account?

A

To update your financial account(s) on record, please complete the Auto-Debit and Direct Pay Authorization Form. If you are unsure if your account is set up as Direct Debit or Direct Pay, please contact your Client Service Consultant.

Q

What are claims registers?

A

This billing structure is an option available for both the BESTflex Plan and the EBC HRA and is dependent upon when claims are received and processed by Employee Benefits Corporation. The employer will be responsible for withholding the appropriate payroll deductions from their employees enrolled in the BESTflex Plan. Employee Benefits Corporation will request funds from the employer as claims are processed by generating a Claims Register Invoice, which can be found by clicking "Funding Requests" from the menu.

An employer can choose to have claims registers generate daily, twice per week, or weekly. Employers can also make changes to their claims register frequency at any time during the plan year by contacting their Client Service Consultant.

Q

When are fee invoices available?

A

Across all product types (BESTflex, EBC HRA, COBRASecure) the monthly administration fees create around the 15th of the month. In the event the 15th falls on a holiday or on a weekend, the monthly administration fee invoice will create on the business day closest to the 15th. Notifications for these invoices are sent the following business day.

Administration fee invoices can be found by clicking "Fee Invoices" from the menu in My Account Administrator.

Q

Who at my organization receives invoices?

A

You can see who receives invoices by logging into your account. Once logged in, click "View Account Settings" from the menu.

Q

Which financial accounts are associated with our Employee Benefits Corporation products?

A

Once you are logged into your account, click "View Account Settings" from the menu. A “Default” setting in the “Pays By” column means the invoice is paid by check. An ACH setting will list an account name under “Pays By,” as well as a number in the “Notification Days” column. This number represents the number of days between the date the invoice generates and the invoice debit date.

Q

Where can I review my plan design information?

A

Once you have logged into your account, select the name of your plan from the menu. Plan design information related to your BESTflex, EBC HRA, or Premium Only Plans such as: Plan Year dates, run out (if applicable), a PDF copy of your My Company Plan, Summary Plan Description, BESTflex Plan maximum and minimum contributions, eligibility, and fee information are available.


Location (map)
1350 Deming Way, Ste 300
Middleton, WI 53562-4640

Mail Address
PO Box 44347
Madison, WI 53744-4347