Start Here: Employees and Participants


Tips for employees and participants

We provide in-house phone, email online support to help you to manage your benefits. This is a brief introduction to those you might find especially handy.


Contacting Participant Services

Our Participant Services team is available to answer your questions Monday through Friday, from 7 a.m. to 5 p.m. CT by phone at 800 346 2126 or using email to participantservices@ebcflex.com.


Enroll in the BESTflex Plan using your Program Code

If your employer chose to have you enroll in the BESTflex Plan online, you'll receive a "Program Code." This code lets you enroll in the BESTflex Plan online.

Enroll online

  1. Click the "Participant Log-in" link at www.ebcflex.com
  2. Enter the Program Code in the space provided and follow the on-screen instructions

Activate My Account Assistant

If you're a participant in the BESTflexSM Plan, EBC HRA, CommuteEase or SimplyHSA, My Account Assistant provides different details on your benefits, depending the benefit in which you participate. For example, with BESTflex Plan and EBC HRA, My Account Assistant tracks your account balances, lets you submit and review claims and download forms and information. CommuteEase let's you link to our partner to purchase transit and parking passes.

Activate your account

  1. Click the "Participant Log-in" link at www.ebcflex.com
  2. Click the "First Time Users Activate Account" link and provide the required account information

Changing your user name and password

You choose a user name and password when you activated your account. You can change either at any time.

Change user name/password

  1. Go to www.ebcflex.com
  2. Log into My Account Assistant using your user name and password
  3. Choose the “Account Settings” item in the menu and select “Security Info.”

Submitting claims

If you’re a BESTflex Plan or EBC HRA participant, submitting claims online using My Account Assistant or using our mobile app, My Mobile Account Assistant are the easiest ways.

Submit claims online

  1. Go to www.ebcflex.com
  2. Log into My Account Assistant using your user name and password
  3. Choose the "Claims & Payments" item in the menu and select "File a Claim"

Download My Mobile Account Assistant

Google Play
Apple App Store


Submitting Benny™ Documentation

If a Benny™ Benefits Card transaction needs documentation, you'll receive an email. You'll also be a notified in My Account Assistant online. Whether you're online or using your phone, you can upload the required documentation to us.

More information on Benny™ documentation


Location (map)
1350 Deming Way, Ste 300
Middleton, WI 53562-4640

Mail Address
PO Box 44347
Madison, WI 53744-4347