Start Here: Brokers and Consultants


Top 5 Questions

Answers to Frequently Asked Questions.

Q

What is the cost of plan administration?

A

To provide you with an accurate quote, please visit our Request a Quote page and provide us with the requested information. Upon submitting this information, a member of our Sales Team will call you with a quote.

Q

How can I access product information?

A

Click on "Products" from the menu on the right or from the main menu above and choose the product of interest. From the product page, you'll be able to download a product sheet or request a quote.

Q

How do clients fund their BESTflex and EBC HRA plans?

A

The claims register structure is an option available for both the BESTflex Plan and the EBC HRA and is dependent upon when claims are received and processed by Employee Benefits Corporation. The employer will still be responsible for withholding the appropriate payroll deductions from their employees enrolled in the BESTflex Plan. Employee Benefits Corporation will request funds from the employer as claims are processed by generating a Claims Register Invoice, which can be found on the “Invoicing & Payments” section of the employer web portal.

For the BESTflex Plan, Employers have the option of either payroll billing or claims registers to fund claims. With the payroll billing structure, employers will provide Employee Benefits Corporation with a payroll schedule and based on this schedule, payroll deposits are withheld by the Employer and submitted to Employee Benefits Corporation either by auto debit or check. This billing structure applies to the BESTflex Plan only.

An employer can choose to have claims registers generate daily, twice per week, or weekly. Employers can also make changes to their claims register frequency at any time during the plan year by contacting their Client Service Consultant.

Q

How do I get an Account Summary Report on behalf of my client?

A

To obtain a copy of an Account Summary Report on behalf of your client, you must be listed as an authorized PHI contact on the account. To be added as a PHI contact, the client must complete and return the Update Contacts Form to their Client Service Consultant. To obtain the report, please contact your client’s Client Service Consultant or have the employer run it by logging into their online account and going to the “Forms & Reports” page and selecting the “Reports” tab.

Q

Who is my client’s Client Service Consultant?

A

If you have questions on your client’s account and are unsure who the Client Service Consultant is, you may send your questions via email to employerservices@ebcflex.com and the Client Service Consultant for that account will respond. Or you may call 800 346 2126 and our Receptionist will direct you to the appropriate Client Service Consultant.


Location (map)
1350 Deming Way, Ste 300
Middleton, WI 53562-4640

Mail Address
PO Box 44347
Madison, WI 53744-4347