BESTflex Plan Help


BESTflex Plan FAQs

Answers to Frequently Asked Questions.

Q

How do participants file claims for reimbursement?

A

After the plan year begins, participants may file a claim using a Claim Form (choosing “Claim Form” from Quick Forms above). Supporting invoices, receipts and/or Explanation of Benefits (EOB) must be attached to the form, then mailed or faxed to Employee Benefits Corporation. The supporting documentation must include the provider or point-of-sale name, the description of the services received or items purchased, the date service was received or purchase was made, and the amount of the expense.

Claims may also be submitted online. Participants simply log into My Account Assistant at www.ebcflex.com.

Q

What is the Uniform Coverage Rule?

A

The Uniform Coverage Rule states that the annual amount a participant elects, minus the amount of claims already reimbursed, is available to the participant right away regardless of how much they have contributed thus far.

Q

Can participants choose the accounts in which to participate?

A

Yes, as long as they are eligible to participate in each account they elect.

Q

Can I stop participating in the BESTflex Plan or change my election mid-year?

A

Elections are irrevocable, which means that they cannot be changed during the Plan year.

However, there are very specific situations (we refer to them as qualifying events) where an election change is permitted during the Plan year. Examples of these would be the birth of a child, marriage, or divorce. Please contact the Participant Services Team to discuss your specific circumstances to determine if you are eligible to change your election or stop participating in the BESTflex Plan.

Q

Can employees decide not to enroll in the BESTflex Plan at all?

A

Yes, but they cannot enroll in the BESTflex Plan until the following plan year unless they experience a qualifying event.

Q

Can I cancel or change my Group Premium HCFSA or DCFSA election?

A

You cannot cancel or change these amounts during the plan year unless you experience a qualifying event.

Q

Can I transfer funds between different BESTflex Plan accounts?

A

No. Unused funds are not transferable.

Q

How does a leave of absence impact my Plan?

A

Contact the Participant Services Team to discuss specific circumstances of your situation to help determine what you can expect of your Plan during your leave.

Q

What are the eligibility requirements of my plan?

A

To review BESTflex Plan eligibility for your plan design, log into your account and review My Company Plan, which is found by clicking "BESTflex Plan" under "Account Information" in the menu.

Q

How do I renew my BESTflex Plan?

A

Shortly before the beginning of your new plan year, you will be notified of the method of enrollment your employer has elected. Included in this notification are instructions on how to complete the enrollment process.

Q

What happens to my BESTflex Plan if I terminate employment?

A

Your last day of employment becomes the last day of your Plan Year and services/purchases must incur on or before that date to use funds from the BESTflex Plan Health Care FSA. Then you have a run out period to submit any expenses that you incurred prior to the last day of your Plan Year.

The BESTflex Plan Dependent Care FSA works a little differently. For the Dependent Care FSA, you can continue to incur expenses past your termination date (through the end of your employer’s plan year). The expenses for this account must be submitted to Employee Benefits Corporation by the end of your employer’s run out period.

Q

What happens if participants don’t use all of the money in their accounts by the end of the plan year?

A

Generally, the IRS requires that any money they do not use is forfeited to the employer.

It cannot be returned to participants and, unless the employer has adopted the Health Care FSA rollover, cannot be carried over to the next plan year. The employer often uses the forfeited money to pay for the cost of administering the BESTflex Plan.

If, near the end of the plan year, participants have not spent all of the money in their accounts, they should look for other eligible expenses on which they can spend the unspent portion. For example, any money left in your Health Care FSA could be used for a pair of prescription eye glasses or contact lens solution.

While all expenses must be incurred during the plan year, participants usually have a 3-month run out period after the plan year ends to request reimbursement for expenses incurred during the plan year. Some employers have adopted a grace period that allows participants to incur expenses during the first 2 ½ months of the new plan year and use dollars remaining in their prior year’s account so long as those expenses are submitted for reimbursement during the prior year’s run out period. Please review My Company Plan to verify the run out period available for you to submit claims under your company’s BESTflex Plan.

Q

How do participants view My Company Plan?

A

My Company Plan is available as a download available to participants when they log into My Account Assistant and to employers when they log into My Account Administrator. It outlines details of the plan design.


Location (map)
1350 Deming Way, Ste 300
Middleton, WI 53562-4640

Mail Address
PO Box 44347
Madison, WI 53744-4347