COVID-19 and Your Benefits
What You Need to Know
The health and safety of our employees, customers, and partners is our first priority.
Like many others, we’re taking guidance from the CDC and have implemented preventative measures to prevent the spread of the virus and risk of infection within our office. We've implemented our business continuity plan which includes our team's ability to work remotely while minimizing any disruption to our business so we can be there for you. We acknowledge that your benefits are even more impactful to you right now. We’re committed to helping you use them while we also balance the fast-changing situation around COVID-19.
The best way to use your benefits and communicate with us is through electronic methods.
- Send us an email. If you choose to call us, you may experience longer than normal hold times. Sending us an email will allow us to get in touch with you as soon as possible.
Participants: Email us at email@example.com Employers: Email us at firstname.lastname@example.org
- Sign up for direct deposit. It’s the fastest and easiest way to receive reimbursements in your checking or savings account. To sign up, choose Direct Deposit from the main menu of your online account.
- Submit your claims online or via our mobile app. Electronic claims are guaranteed to get to our team. If you send your claim by US mail, email, or fax we won’t be able to verify receipt; you will receive verification only after your claim is processed. Log in to submit claims online or download our app for Apple or Android.
We're here to help.
We'll continue to monitor new public health information on a daily basis and update you if any changes are required in our service as a result of newly released information. We value your business and are committed to offering seamless service during this difficult time. Thank you for your relationship and trust in Employee Benefits Corporation.