Join our growing team and help us make a difference!

Come grow with us in an inclusive, dynamic environment where each of us shares a stake in our success. Employee Benefits Corporation is a 100% employee-owned company, made up of caring, committed professionals who are passionate about delivering excellent service.

You have the opportunity to share your talents, speak your voice and actively shape the future of the company. We take our work seriously. But ourselves? Not so much.

What we do

We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. Our products include flexible spending accounts (FSAs), health savings accounts (HSAs), health reimbursement accounts (HRAs), COBRA administration, and more.

Open Positions

Product Specialist (Benefit Cards and HSA Plans) - 1239

At Employee Benefits Corporation, creating and maintaining meaningful relationships around our trusted brand of “making things easy” for our clients is key to our success. Employee Benefits Corporation is currently seeking qualified candidates for a Product Specialist. The Product Specialist is responsible for managing the company’s Health Savings Account and Debit Card product solutions. As a subject matter expert on all aspects of these product solutions, the Product Specialist is also responsible for ensuring the highest quality of service, while maintaining compliance with Federal and State regulations. As the primary point of contact, this role provides ongoing monitoring and operational oversight facilitates issue resolution and participates in implementation and continuous improvement initiatives related to the Health Savings Account and Debit Card products.

Specific duties include:

• Provide customer centric service to internal customers on questions and issues related to client accounts, plan design and plan administration for both employers and participants
• Act as a point-of-contact for all third party solution providers for client inquiries and client issue escalation
• Identify customer communication needs
• Continually review third party solution provider capabilities and identify opportunities for additional advances and efficiency in operational interaction
• Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback
• Reconcile invoices and reports from third parties
• Safeguard confidentiality, privacy and security of organization and customer private health information (PHI)
• Develop expert knowledge for the assigned products including product regulations, product design, business processes, vendor technology solutions and internal technology support solutions
• Maintain current working knowledge on company products, processes and industry best practices, tools and methodologies
• Conduct ongoing audits and proactively work with internal team members to resolve issues
• Coordinate support across various stakeholders to ensure successful onboarding of clients to the assigned products
• Work collaboratively across the organization to proactively identify trends and potential issues
• Identify root cause of problems, manage and resolve complex issues in a constantly changing technical environment and work creatively to resolve non-technical customer issues
• Monitor and manage issue reporting and resolution with third parties
• Provide service level and other management reporting
• Develop and implement processes to resolve gaps in workflow effectiveness and increase product growth and customer satisfaction
• In partnership with the Executive Vice President of Operations, establish annual goals and develop reporting to measure effectiveness
• Communicate and reinforce changes in operational policies and procedures
• Assist in the implementation of software releases
• Train departments impacted by software updates
• Recommend project priorities and adhere to deadlines
• Develop and deliver training on integrated product solutions to employees
• Support corporate objectives to increase product adoption
• Perform other duties as requested

Qualified candidates should have a Bachelor Degree in Business or related field (which may be substituted by four years directly related experience or a combination of education and experience). Minimum of three years’ experience working with pre-tax benefit plans.
Other qualifications include:

• Demonstrated ability to build, sustain and foster relationships at all levels of an organization
• Proven knowledge of project management, implementation theory and methodologies
• Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax and excellent business acumen
• Excellent problem solving skills, and highly adaptable
• Self-motivated, able to learn quickly and research issues independently and with limited direction
• Intermediate working proficiency with Microsoft Excel, Word and Outlook and basic working proficiency with Microsoft Power Point
• Ability and willingness to travel occasionally to an outside client, meeting or conference, requiring some overnight stays
• Possession of valid driver’s license and reliable transportation

Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state regulated continuation plan administration, through informative education materials, dedicated reporting, creative plan design and expert customer support. Employee Benefits Corporation offers a family-oriented environment made up of caring, committed professionals who are passionate about delivering an excellent experience to our brokers, employers and their participants. We’re 100 percent employee-owned which instills a refreshing sense of true ownership and accountability knowing our efforts directly impacts our success. We don't just work here. It's personal; and we take pride in everything we do. We offer an attractive and comprehensive compensation and benefits package, including retirement benefits. We encourage professional development and support a healthy work-life balance. Employee Benefits Corporation is an Equal Opportunity Employer.

If this position sounds like what you have been searching for in a career, please click on the link below to apply. Once your resume has been submitted and reviewed, we will contact you if you are selected for an interview.

Apply Now

A Culture of Ownership

Our company is 100% employee-owned. Employee-ownership means we can create consistent quality for our clients and a collaborative and enjoyable work environment for ourselves. Because we're owners, if we say we'll do a thing, we do it, and our efforts directly impact our success. .

We have a home for your experience, perspective and creativity.

Everyone who works here is given the opportunity to have an impact and make a difference. We're a growing company and we encourage involvement. Some of us help educate our clients or influence our industry. Others help strengthen existing client relationships and forge new ones. Some of us use our experience to enhance our products and services. We all support the opinions, perspectives and the individual creativity of each member of our team.

Identify your opportunity.

For us to continue to succeed in a constantly evolving health care and benefits industry, our team members must work together and respond quickly. Thinking like an owner means identifying opportunities and creating solutions.

To learn if an opportunity is right for you, simply email a cover letter and a resumé to Please reference the opportunity that sparked your interest in the subject line. We'll contact you if we think there's a match.

Here are a few of the rewards.

We offer a comprehensive insurance and retirement benefit package that includes employee-ownership. We have a professional development program and we encourage and support a healthy work-life balance. Employee Benefits Corporation is an Equal Opportunity Employer.

We’re a diverse group of people connected through a common goal.

Thank you for considering Employee Benefits Corporation.

Join our employee-owned benefits administration company in Middleton, WI.
We use E-Verify, including the photo screening tool, to verify employment eligibility.  Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. E-Verify links with more detailed information are available for download and review below: